Frequently asked questions.

Yes. You’ll find onsite parking at the rear of our building and plenty of street parking.

Your dentist will discuss your plan with you. We want to make sure it works for you, so we’ll ensure the timing and the length of each appointment suit you.

We work with specialists we know and trust here in Wodonga as well as in other regional centres, Melbourne, Sydney and Canberra. We’ll talk to you about your options and make a referral. Rest assured your dentist at Central Dental Group will still look after your long-term dental care.

Yes, we are a fully accredited practice. We undertook the QIP accreditation process in 2013 followed by re-accreditation in 2016 and 2019.

Accredited QIP practices demonstrate a commitment to excellent dental care, and to continuously improve. When you choose an accredited practice, you can be sure you’re receiving high-quality dental care from a dental practice that adheres to strict patient safety protocols.

QIP Accreditation is a choice rather than a requirement, and the process to become accredited is lengthy. We believe it is important, however, as we want our patients to know they receive the highest standard of dental care.

Absolutely. We want to make your experience as easy as possible, so we process your health fund rebate at the time of treatment. We don’t have any preferred health fund arrangements. Just make sure you bring your fund’s card with you, and we can deduct your rebate from the total cost on the spot.

This is a Federal government-approved schedule that allows children under the age of 18 to receive free treatment up to a capped limit. It’s available if you satisfy federal government income guidelines. If you’re unsure about your child's eligibility, we can check it with Medicare when you come in for treatment.

Please be aware that some treatment may incur a co-payment fee.

Read more at Services Australia.

We offer treatment to DVA-approved patients, and we are able to claim the treatment costs directly with the Department of Veterans Affairs.

Read more at DVA.

Yes. We have two designated disability parking spaces at the front of the building, a ramp at the front door for easy access, wide doorways, wheelchair-accessible toilets, and an easy access larger surgery for hospital transport patients.

Thank you for choosing Wodonga Central Dental Group. We understand that sometimes unforeseen circumstances may arise, requiring you to cancel or reschedule your appointment. To ensure efficient scheduling and accommodate other patients in need of dental care, we have implemented the following cancellation policy for new patients:

New Patients: All appointments made by new patients must be confirmed at least 24 hours in advance, failure to do so may result in the cancelation of your booking. This allows us to offer the appointment slot to another patient in need of dental care.

Cancellation Fee: In the event of a late cancellation or no-show, a cancellation fee may be applied. The fee amount will depend on the type of appointment and time allocated.

Deposit: All online bookings will be required to pay a $100 deposit. This prepayment will be allocated to treatment performed on the day of your booking. If you fail to attend your appointment or cancel with under 24 hours’ notice, this prepayment will be non-refundable.

Please understand that when you forget, cancel, or change your appointment without giving enough notice, we miss the opportunity to fill that appointment time, and patients on our wait list miss the opportunity to receive services. Therefore, we have a strictly enforced 24 hours cancellation and rescheduling policy.

We understand that emergencies or unexpected situations may arise, and we will take these into consideration on a case-by-case basis. However, we kindly request your cooperation in adhering to our cancellation policy to ensure quality dental care for all our patients.

At Wodonga Central Dental Group, we strive to provide exceptional dental care to our patients. To ensure a smooth and efficient payment process, we have implemented the following payment policy:

Full Payment on the Day of Treatment: We require full payment for all dental treatments and services on the day of your appointment, unless otherwise organised with a member of the management team and your preferred provider prior to your appointment.

Payment Options: We accept various payment methods, including cash, credit cards, and debit cards. Our front desk staff will assist you in processing your payment and provide you with a receipt for your records.

Unfortunately, we do not accept AMEX. The use of an AMEX card will incur a fee of 4%, this amount will be added to your next invoice.

Insurance Coverage: If you have private health insurance or are eligible for the Child Dental Benefit Scheme or have a DVA gold card, we will gladly assist you in determining your coverage and submitting claims on your behalf.