Frequently asked questions.

Yes, we offer convenient parking options for our patients. Onsite parking is available at the rear of our building, along with ample street parking in the surrounding area. We strive to make your visit as easy and hassle-free as possible, ensuring that parking is one less thing to worry about during your appointment.

Once you have a treatment plan, your dentist will review it with you in detail. Our goal is to ensure that the plan aligns with your needs, so we will work with you to determine the most suitable timing and duration for each appointment. Your comfort and convenience is paramount.

Our front of house staff, including our treatment coordinator, are here to assist you in every step of your journey with us. After your consultation, they will help you book your appointments at a time that suits you best. Additionally, they will provide you with a quote from your health fund to ensure you are fully informed about your treatment options and costs.

We strive to make the process as seamless as possible, and we are here to support you every step of the way.

We understand that there may be instances when specialised care is required for certain dental concerns. We proudly collaborate with a network of trusted specialists located in Wodonga, as well as in other regional centres, including Melbourne, Sydney, and Canberra

Should the need arise for specialised treatment, our dedicated team will discuss your options with you and facilitate a seamless referral to a qualified specialist. Throughout this process, you can be assured that your dentist at Central Dental Group will continue to oversee your long-term dental care, ensuring a cohesive and comprehensive approach to your oral health. Your wellbeing is our priority, and we are committed to providing you with the best possible care every step of the way.

Yes, we are a fully accredited practice. We undertook the QIP accreditation process in 2013 followed by re-accreditation in 2016 and 2019.

Accredited QIP practices demonstrate a commitment to excellent dental care, and to continuously improve. When you choose an accredited practice, you can be sure you’re receiving high-quality dental care from a dental practice that adheres to strict patient safety protocols.

QIP Accreditation is a choice rather than a requirement, and the process to become accredited is lengthy. We believe it is important, however, as we want our patients to know they receive the highest standard of dental care.

At Central Dental Group, we are dedicated to ensuring that your experience is as convenient and seamless as possible. To streamline your visit, we process your health fund rebate at the time of treatment. Please note that we do not have any preferred health fund arrangements.

To take advantage of this service, simply bring your health fund card with you to your appointment. We will deduct your rebate from the total cost right on the spot, allowing you to focus on your care without any added stress. Your satisfaction and comfort are our top priorities, and we strive to make every aspect of your visit straightforward and efficient.

At Central Dental Group, we are pleased to inform you about the Medicare Child Dental Benefits Schedule, a Federal government-approved initiative that provides free dental treatment for children under the age of 18, up to a specified limit. This benefit is available to families that meet federal government income guidelines.

If you are uncertain about your child's eligibility for this program, our team can assist you in verifying their status with Medicare during your visit for treatment. Please keep in mind that certain procedures may require a co-payment fee. We are here to guide you through the process and ensure that your child receives the dental care they need in a supportive environment. For more information, please feel free to reach out to us directly.

Read more at Services Australia.

At Central Dental Group, we are proud to offer dental treatment to patients approved by the Department of Veterans Affairs (DVA). We facilitate direct claims for treatment costs with the DVA, ensuring a smooth and efficient process for our veteran patients.

Our commitment to providing exceptional care extends to all aspects of your treatment, and we are here to support you in accessing the dental services you deserve. For more information on how we can assist you, please do not hesitate to contact us directly.

Read more at DVA.

Yes, Central Dental Group is committed to providing an accessible environment for all our patients. We offer designated disability parking spaces conveniently located at the front of the building, along with a ramp at the entrance to ensure easy access.

Our facility features wide doorways, wheelchair-accessible restrooms, and a spacious surgery designed for hospital transport patients. We strive to create a welcoming atmosphere for everyone, and our team is here to assist you with any specific needs you may have during your visit. Your comfort and accessibility are our top priorities.

We understand that sometimes unforeseen circumstances may arise, requiring you to cancel or reschedule your appointment. To ensure efficient scheduling and accommodate patients in need of dental care, we have implemented the following cancellation policy.

New Patients: All appointments made by new patients must be confirmed at least 24 hours in advance, failure to do so may result in the cancelation of your booking.

Cancellation Fee: In the event of a late cancellation or no-show, a cancellation fee may be applied. The fee amount will depend on the type of appointment and time allocated.

Deposit: All online bookings will be required to pay a $100 deposit. This prepayment will be allocated to treatment performed on the day of your booking. If you fail to attend your appointment or cancel with under 24 hours’ notice, this prepayment will be non-refundable.

Please understand that when you forget, cancel, or change your appointment without giving enough notice, patients on our wait list miss the opportunity to receive services. Therefore, we have a strictly enforced 24 hours cancellation and rescheduling policy.

We understand that emergencies or unexpected situations may arise, and we will take these into consideration on a case-by-case basis. However, we kindly request your cooperation in adhering to our cancellation policy to ensure quality dental care for all our patients.

At Wodonga Central Dental Group, we strive to provide exceptional dental care to our patients. To ensure a smooth and efficient payment process, we have implemented the following payment policy:

Full Payment on the Day of Treatment: We require full payment for all dental treatments and services on the day of your appointment, unless otherwise organised with a member of the management team and your preferred provider prior to your appointment.

Payment Options: We accept various payment methods, including cash, credit cards, and debit cards. Our front desk staff will assist you in processing your payment and provide you with a receipt for your records.

We do accept AMEX; however, the use of an AMEX card will incur a fee of 2.5%

Insurance Coverage: If you have private health insurance or are eligible for the Child Dental Benefit Scheme or have a DVA gold card, we will gladly assist you in determining your coverage and submitting claims on your behalf.